Privacy Policy

GENERAL PROVISIONS

You are kindly invited you to read this Privacy Policy thoroughly and learn why and how we collect your data, and how we will use it.

The controller of your personal data is Topcolor prekyba UAB, legal entity code 305674162, VAT identification number: LT100013668011, address at Universiteto g. 2-1, Vilnius, e-mail: info@topcolor.lt.

Topcolor prekyba UAB is committed to protecting and respecting your privacy. We endeavour to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation). 

If you have any questions regarding our personal data and privacy protection provisions, please contact us by email at info@topcolor.lt.

HOW DO WE USE YOUR PERSONAL DATA?

Contact details

• By contacting you via the phone number you provided at the time of placing your order, when you order a product and enter your details, but do not make a payment

We will retain the data from such communication for this purpose for no longer than 1 (one) year from the end of the communication with you. This is necessary for the legitimate interest we have in the proper performance of the contract so that we can use the telephone number you have provided to contact you to help complete the payment process and to advise you on any queries you have. You can object to such use of your data at any time by contacting us by e-mail info@topcolor.lt or by speaking to a member of our staff.

• By delivering goods to the specified payer and delivery address

We will retain your data for this purpose for a maximum of 10 (ten) years from the date of completion of the transaction. This is necessary to enable us to fulfil our contractual obligations to you. It would be difficult for us to ship the goods you have ordered without your full name and contact details.

• By identifying you when you place an order by phone

We will retain the data of such communication for this purpose for a maximum period of 1 (one) year from the end of the communication. This is necessary to enable us to process your order placed by telephone.

• For fraud prevention

We will retain your data for this purpose for a maximum period of 3 (three) years from the date of your last login to your account or for a maximum of 10 (ten) years from the date of completion of the transaction, whichever is later. This is necessary to prevent and detect fraud to protect you and Topcolor.

Payment information

• Accepting and refunding money

We will retain your data for this purpose for a maximum of 10 (ten) years from the date of the transaction. This is necessary to enable us to fulfil our contractual obligations to you.

 Payment card details

We retain your payment card details with your consent. We will store this data for the entire duration of your account or until you revoke this consent. We do this to make your shopping experience more convenient. 

Communication history records

Information you provide, for example, by telephone (a recording of a telephone conversation or a voice message left when you call our customer service line or when our staff calls you) or by email.

We will retain the data from such communication for this purpose for a maximum period of 1 (one) year from the end of the communication. This is necessary to enable us to fulfill our contractual obligations to you and to have evidence in the event of a dispute regarding the quality of services.

Purchase and action history

• Your purchases, items saved in your cart, and your actions using email, the website

We will retain your data for this purpose for a maximum period of 3 (three) years from the date of your last login to your account or the date your last transaction, whichever is later. This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).

• Providing services and support, including handling refunds

We will retain your data for this purpose for a maximum period of 3 (three) years from the date your last login to your account or the date of your last transaction, whichever is later. This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).

• Sending emails about abandoned shopping carts

We will retain your data for this purpose for a maximum period of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

Information about the device you are using

Information you provide to us when you browse our website or use our apps, including your Internet Protocol (IP) address and device type, screen resolution, and—if you choose to share information with us—your location data, as well as information about how you use our website and apps.

• To set default options

We will retain your data for this purpose for a maximum period of 3 (three) years from the date you last login to your account or the date of your last transaction, whichever is later. This is to ensure the best possible shopping experience. 

We may use your personal data under the conditions set out above and where necessary to exercise or defend legal claims, whether in judicial, administrative or other, extrajudicial procedure. For this reason, we process your personal data on the basis of legitimate interest in order to protect and ensure rights of ours, yours and those of others.

We may process your personal data for purposes other than the specific purposes mentioned above. We may also process it where it is necessary to comply with a legal obligation to which we are subject or to protect your vital interests or those of another natural person.

WHAT PERSONAL DATA DO WE DISCLOSE TO THIRD PARTIES?

We may transfer your personal data to the following third parties:

• we may disclose your personal data to any of our group companies (including our subsidiaries);
• we may transfer your personal data to our insurance companies and professional advisors for the purposes of risk management, professional advice or the establishment, exercise or defence of legal claims;
• financial transactions related to the purchase of goods on the website may be processed by our payment service providers. We only disclose your financial transaction data to our payment service providers to the extent necessary to process payment transactions, refunds and complaints;
• to provide specific services, we may transfer your personal data to other service providers, such as website service providers, courier services, server and technical maintenance service providers, e-mail service providers, newsletter sending and survey service providers.

We may transfer your personal data not only in the specific cases mentioned above, but also in compliance with our legal obligations, as well as if it is necessary to protect your vital interests or those of other persons.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

In all cases, we store your personal data for no longer than is necessary to achieve the specific purposes.

YOUR RIGHTS

You have the following rights related to personal data:

• the right to receive information about the processing of personal data;
• the right to access to your personal data that we hold;
• the right to request rectification of the personal data relating to you that we hold;
• the right to request that we delete your data;
• the right to object to the processing of your personal data;
• the right to lodge a complaint with a supervisory authority;
• the right to withdraw consent to the processing of your data;
• the right to receive information about the processing of personal data;
• the right to access personal data. You have the right to access to the personal data being processed and to information about the processing, such as the purposes of the processing, categories of personal data, recipients of personal data, etc.
• the right to request rectification of personal data. You have the right to have any inaccurate personal data about you rectified and, in accordance with the purposes of the processing, to have any incomplete personal data about you completed.
• you have the right to receive your personal data in a structured, commonly used and machine-readable format. However, you may not exercise this right where it may adversely affect the rights and freedoms of others.

Where the legal grounds for processing your personal data is consent, you have the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to withdrawal.

If you want to exercise your rights, or if you have any questions regarding the processing of personal data or the exercise of your rights, please write to us at info@topcolor.lt.

HOW DO WE USE COOKIES?

Our website, like many others, also uses cookies. These are small data files that are stored on your computer and help deliver content faster and more reliably.

Cookies do not generally store any information that could directly identify a user, but your personal information that we process may be linked to your use of a computer or other device, including your browsing on websites, and other information obtained and stored by cookies.

Please note that third-party cookies are subject to the privacy policies of third parties, and we do not assume any responsibility for these privacy policies.

AMMENDMENTS

We may periodically revise this Privacy Policy to reflect how we process your personal data. 

If we make significant changes, we will notify you on the website or by other appropriate means of communication, such as email, so that you can review these changes before continuing to use our website.

HOW TO CONTACT US?

Contact us if:

• you have any questions or feedback about this privacy policy;
• you want us to stop using your personal data;
• you wish to exercise any of your rights mentioned in the notice or file a complaint.